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Fresha - Frequently Asked Questions

We're very excited to release our upgraded online booking platform, Fresha. We've gotten some questions from our loyal users on Fresha, so we'd like to put them all in one place. This article will provide answers to the following questions:

  1. What is Fresha?
  2. How do I upgrade to Fresha?
  3. Is Fresha Free?
  4. Is there an Android or iOS App?
  5. Which additional features come with Fresha?
  6. How will the marketplace benefit my business?
  7. Why can I not edit Fresha client contact details?
  8. How can my clients leave reviews?
  9. How can my clients book through Facebook and Instagram?

1. What is Fresha?

The Shedul Team are incredibly excited to introduce Fresha, our brand new marketplace. Fresha is the easiest way for clients to self-book online 24/7, receive online payments, promote your business and it will revolutionize the way you interact with your clients.

Through Fresha, we will be able to bring you more clients and more features, including marketing tools and online payments.

Fresha is powered by Shedul, so any appointments made in Fresha will automatically appear in your Shedul calendar. Your services, availability and set-up are all the same.

 


2. How do I upgrade to Fresha? 

Right now, we're enabling Fresha to certain Super Users, however we will be opening up Fresha to everyone in the coming months.

Those who are considered Super Users are already:

  • Actively using Shedul
  • Checking out appointments after they are completed
  • Already using online bookings  

If you feel you qualify for Super User status, email us at info@shedul.com to request your account upgrade to Fresha.

 


3. Is Fresha Free?

 

Yes! If you have already secured your Free-For-Life Shedul account, then yes, Fresha is also free for you. If you have not signed up with Shedul yet, we recommend you sign up and make the switch as soon as possible. We will not be issuing free-for-life accounts for much longer!

Anything chargeable will be entirely optional for those Free-For-Life accounts and businesses will have the ability to opt-in for those chargeable features. 

 


4. Is there an Android or iOS App?

Yes! You can find the Fresha mobile apps here for both Apple and Android 

The app enables clients to log in, book their favorite services and service providers, manage their bookings and manage their contact details. 

Users can view their upcoming appointments to reschedule or cancel and they can also review past appointments to rebook and leave reviews for their favourite appointments! 

We will also be promoting Fresha ourselves to help bring you new clients. 

 


5. Which additional features come with Fresha? 

 

Fresha opens up a whole world of goodies including:

  • Client login access: clients no longer have to repeatedly enter their details when booking online
  • New clients features: clients can now manage their own bookings online, including Rebooking, Rescheduling, and Canceling
  • Profile images: recognize your clients quickly with profile photos they upload
  • Upgraded service menu: clients can now quick-jump through the service menu by category on mobile
  • Service descriptions: service descriptions are now available when booking online, eliminating confusion of service types with clients
  • Mini booking site: have your own personalized Fresha mini-site , featuring your own photos, location map, and description, that you can share with clients for them to book directly with you
  • Client apps: Fresha has its own Apple and Android mobile apps for clients to book, YAY!
  • Search optimization: Your Fresha profile will get you higher rankings on search engines, helping you earn more clients

Additional features to come:

  • Built in no-show protection
  • Built in late-cancellation protection
  • In-app payments, allowing for a completely cardless & cashless payment experience

 


6. How will the marketplace benefit my business? 

The online profile will give you an easy direct booking link for regular clients to continue to book directly with you online. Meanwhile, you'll be able to gradually earn new clients as they discover you on the marketplace.

Additionally, the upcoming built-in no-show protection will protect your business from any time wasters, and the upgraded online profile ranks higher on search engines, making it easier to acquire new clients

It's the easy way to attract new clients and increase loyalty of regular clients.

Every Fresha profile is given four direct links for online bookings:

  • Micro site
  • Link for your Website
  • Link for your Facebook
  • Link for your Instagram

All of which will open directly onto your landing page with your services for clients to book directly with you. 

For new clients visiting Fresha directly, they'll land on the marketplace where they can browse local businesses in the area to find what they are looking for. 

 

 


7. Why can I not edit Fresha client contact details?

Fresha will soon allow clients to add their credit card details as part of your No Show Protection and Pay-Through App features. This means the client is fully responsible and in control for their own contact details.

Once logged in to Fresha, users can head to the Profile button in the bottom right-hand corner of the app to update their contact details. Any updates in Fresha will automatically appear in Shedul, including the client's profile picture!

 


8. How can my clients leave reviews?

We've wanted to ensure all ratings and reviews on the marketplace are from verified customers. Only customers who have made and completed a booking with your business on Fresha can leave a rating or review. 

To leave a review, the client will first need to create an account with Fresha and create a new booking. If they haven't booked with your upgraded Fresha profile previously, they will need to create a new Fresha account.

Next, the appointment will need to be completed and checked out within Shedul, by the business. 

Finally, the client can head to their Fresha app and select Appointments to view their Past appointments. When selecting a past appointment, they'll have the option to leave a 5-star rating as well as Rebook the same appointment for next time.  


9. How can my clients book through Facebook and Instagram?

Facebook

1. Head to Online Bookings > Channels and select Setup Now for Facebook

2. Select Copy Link 

3. Login to your business page on Facebook

4. Click on "Add a button" located near the cover photo

6. Select "Book Now" option and enter the copied booking link

Instagram 

1. Head to Online Bookings > Channels and select Setup Now for Instagram

2. Select Copy Link

3. If you have a personal Instagram account, convert it to a business profile. See here for more information on how to do so

4. Go to your Instagram business profile on your mobile and click Edit Profile

5. Under the Contact Options section, choose Add an action button

6. Select Fresha and paste your direct booking link

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