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Change to sms client messages

14
votes

I was disappointed with one of your recent updates in regard to client SMS appointment reminder messages. With my message automatically being changed by Shedul.

My business address details are now missing from the reminder SMS as well as the last part of my business name. There is now no edit option to allow me to re-include these details, I understand that I can include this information on client emails but this is not always a suitable method of communication.

When i first registered with Shedul it was my understanding that anything I had access to within Shedul  would not change it would be included for free forever  even if Shedul chose to introduced payment plans, but this appears not to be the case.

I look forward to hearing from you regarding this issue

11 comments

  • I have this problem too! 

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  • We have the same issue.
    I must say that I am not impressed with the recent updates to the client notifications, they are now far too restrictive.

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  • I am re locating my business and have no way of sending new address details in appointment reminder text!!! very inconvenient to say the least. 

    going to have to send out individual texts on my business mobile...... argh, think I'll be changing booking program asap! 

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  • me and another tech friend are having the same problem I work from home so do not want to advertise my address until I know the client is coming. currently looking for a new booking system. I used to recommend this system to everyone now its starting to bring too many issues and even more so to my friend. it was great when it was free now we pay its more restricted so why pay for something that's getting worse

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  • I have the same problem too! I like the old one, where you can type what you want the clients to see.

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  • Yes, that was my understanding as well, Samantha.

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  • I am also very frustrated with this change. I was looking at upgrading and paying for the card processing to have everything in one place and now I maybe trying to find a new program all together. 

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  • I would like to be able to edit texts so that it’s more personable to my salon

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  • And not being able to edit texts means we can’t put a *Do not reply here* clause at the top so now clients are replying to the automated number to cancel and we are of course not getting it.

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  • I need to be able to modify the texts with the do not reply as well as other information. We charge a fee for cancelling or rescheduling without 24 hours notice and there's nothing on there now to inform them of the charge. Can we please have it the way we did before?

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  • Agree on this. I've messaged them today to find out if there is a way to change this as I've just realised this has changed. My full address used to be on the email when they booked, as I don't want to publicise my full address as I work from home. Now it seems no one's getting the full address ever since the update! Very frustrating and it seems like they're changing everything to force people into the paying version!

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