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Planned

Client waiting list (Wait List)

194
votes

It would be great to have a list that we could add clients to that would like an appointment if we get a cancellation.  If a cancellation occurs, the list pops up and we can give that client a call to let them know we just had a space open up.  Maybe even by time, so if we have a two hour client, and a one hour appointment open up, it doesn't pop up.  Only for the time that we need?  But either way, a client waiting list would be great.

15 comments

  • Official comment

    Very cool suggestion and definitely on the to-do list! 

    We have a good workaround in the meantime. 

    You can add "Blocktime" before the start of your day or after the end of your day and add the  contact details and appointment details of those who are waiting for a last minute spot. 

    So as soon as something frees up, you'll know exactly who to contact and create a booking for :) 

    Hope this helps!

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  • Yes yes yes please

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  • Just to add.  There are apps in which users can add themselves to the waiting list for a particular time and can get notification by text and/or email if a time frees up on their requested time so they can go ahead and book themselves.

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  • agreed. cant wait to see this

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  • Do we have an idea of how soon this will be available ??as this is something we would Love 

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  • Another vote for the waiting list! Particularly if you could add clients to blocks of time (what we often hear is: can you put me on the waitlist for the next two weeks for late nights after 5pm)

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  • a wait list will also serve as a walk-in list for a walk in salons that you can take when available between already booked appointment. I have this with my software now, we check in under what stylist does the client.. 

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  • Any ideas when it will be ready to use ??

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  • When will this be available please?

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  • We would definitely appreciate this! Currently we use an Excel worksheet as a cancellation list, but this worksheet is only set up on our tablet, so if we're using our laptop or phone to book an appointment we have to go find the tablet to add clients to the cancellation list. Also, having an integrated system with a cancellation list along with the scheduling program together would help fix a lot of issues that come up with using 2 separate systems. Can't wait for this one! 

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  • I think it would be great if clients could opt in to be alerted about any cancellations and a  automated text is sent out to those that have opted in. It can be hard work messaging one client waiting for their response and before you know it 10 hours has gone by and it’s too late to fill it 

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  • Any time line that this will be completed in? And any new on offline use yet ?

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  • We would love this feature, my calendar is booked all day long and blocking time will just take income away, but last minute cancelation and reminder email to client will give that client opportunity to jump in and schedule.
    That feature will save a lots of time and money for us.
    Thank you.

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  • I set up a client named "stylist name cancellation" I then set up my salon name to work every day, one time frame for every stylist. I have the stylist cancellation booked as a reoccurring appt on it. Under client details I write in every cancellation request so I can scroll over the appt every time there is a cancellation and see if anyone on that list would be able to fill the cancellation. It's not perfect. And would be nicer if it were an automatic thing.

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  • This would put the app into nearly perfect status! Please follow up with this. Thanks. Other than that, I love Shedul.

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